FAQ

FAQ

Please see below our most frequently asked questions. If you still can't find the answer you're looking for, email us at

Missinglink@eventmerch.com

SHIPPING AND DELIVERY 

Where do you ship to?
We deliver to UK, Europe and Canada

How long does it take to receive a parcel?
UK delivery is typically via Royal Mail, with next day delivery options available.

International delivery is based on weight, Delivery time is between 5-10 Days. 

Where is my parcel?
If you have not received your parcel within the estimated time frame please email us at

Missinglink@eventmerch.com


International duty information
Please note, duties and taxes may be applicable to any orders outside of the EU.

 
REFUNDS AND EXCHANGES

 What is your returns policy?

You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge. 

To return an item, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage.

If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

Please note that due to health and safety, jewellery is non-refundable unless damaged on delivery. 

How long does a return/exchange take?
A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate one week and for Europe two weeks.

What do I do if my product is faulty?
If your product is faulty please send your product back along side the returns form stating the product is faulty.

Why can’t I return jewellery?
Unfortunately jewellery is non refundable.

Can I take my online order to a store to return exchange?
No, all online orders will need to be posted back to our warehouse using the returns slip inside.

 ORDERS

Can I pre order products?
We currently offer pre orders on selected products only. Sign up to our newsletter to be kept up to date with new products and pre orders.

Please note that if you order other products alongside your pre order, the order will be shipped to you as a whole once the pre ordered product is available.

Out of Stock products
If the product you wish to purchase is out of stock, please click on the 'Email Me When Back in Stock' button to be kept up to date when available again.

Can I add an item to my order?
Unfortunately you cannot add items to your order once you have checked out.

Can I cancel my order?
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at

Missinglink@eventmerch.com or call us on 00442082081166 between 10am-4pm. Please note we cannot cancel your order if it has already been sent.

 

PROMOTIONAL CODES AND VOUCHERS

Do you sell gift vouchers?
Currently we do not sell gift vouchers, however this is something we are working on.

Where do I enter my promotional code?
At the checkout, above your subtotal is a box in which you can enter any discount codes.

My promotional code was not applied, what should I do?
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on Missinglink@eventmerch.com

  

CONTACTING US

Can I leave feedback?
If have any overall comments or feedback you would like to make, please email them to

Missinglink@eventmerch.com

How can I contact you?
If you have any queries please email

Missinglink@eventmerch.com

or call us on 00442082081166 – lines open 10am-4pm (GMT) Monday to Friday. 

If your query is to do with an order please provide the order number where possible.